Sunday, June 30, 2013

TJ agony aunt Isobel Rimmer has all the answers.(ASK IZZY)(Training Journal)(Editorial)

"Izzy, what's your view on exercises and role plays during training sessions? I have been running a series of lunchtime workshops and have had significant resistance to 'role playing' from a number of different people. I do believe that, for people to really apply the skills, they need to practise somehow."

I've heard every excuse about why people avoid role plays--from a group of senior IBM executives who spoke of their "Greenock" experience, clearly something very traumatic--to comments like "but it's not real life" or "that wouldn't happen to us.... "

I discovered a phrase a few years back--'skills practise'--and it's brilliant. Of course it is a form of …

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